Customer Care Officer at Olive Multi-Specialist Hospitals

Olive Multi-Specialist Hospitals in collaboration with the Platinum Hospital India was established to improve access to advanced medical and surgical interventions. We provide a range of services from surgical solutions to internal medicine solutions. Olive Multi-specialist hospital also has a customized helipad, which offers a unique field to hospital helicopter rescue service. In a typical emergency a helicopter will be dispatched from a partner service and the client will be transported directly to hospital.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Responsibilities

• Welcomes customers warmly as they enter the hospital
• Responds to inquiries from patients/customers
• Provides necessary information concerning the hospital’s services
• Maintains information of customers and visitors
• Assists and directs patients and visitors to the appropriate places
• Identifies needs of our customers and promptly attend to them
• Handles customers’ complaints and follow up to ensure speedy resolution
• Answers incoming calls and responds to queries over the phones and through emails

Requirements

• HND / B.Sc. in any Social Science disciplines
• Minimum of 2 years’ experience as a Customer Care Officer in a hospital or related field
• Excellent customer service skills
• Excellent verbal and written communication skills
• Analytical Problem solving kills
• High level of attention to details
• Active listening and comprehension skills.

Application Closing Date
Not Specified.