Customer Care Support – Corper at Yamilowo

Yamilowo is a chat-based lending company providing innovative and quick access to credit for an emergency use via WhatsApp chat.

Job Description

Respond to chats on existing and prospective customers/accounts and resolve issues related to repayment, request, and all other customer-related issues.
Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.
Respond to customers’ complaints via WhatsApp, email, phone calls and resolve customer queries immediately.
Send follow-up chats and phone calls to customers few days before their loan repayment deadline, and after they have defaulted until such customer pays back his/her outstanding loans.
Maintain and update loan management system including information on new customers, new loans, etc.
Provide support to the new and existing customer base as needed and required from time to time.
Prepare weekly reports to the management team regarding customer performance, complaints addressed, feedbacks, etc.
Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.
Other responsibilities as assigned by the Director of Operations or Managing Director.
Excellent written communication skills
A desire to grow, learn and teach.