Customer Experience – Airport Services Duty Officer at Qatar Airways

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the position below:

Job Title: Customer Experience – Airport Services Duty Officer

Job Id: 154102
Location: Lagos
Category: Cargo & Airport Operations

About the Role

We are recruiting for an Airport Services Duty Officer based in Lagos, Nigeria.
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
You will achieve optimum customer satisfaction and on-time department of flights.
You will also have overall control of the shift as a direct representative of the Airport Services Manager.
You will also ensure punctuality and safety of all Qatar Airways operations.

Specific Accountabilities

Ensuring that passenger and aircraft handling practices conform to the safety and security standards
Ensuring that all QR aircraft handling standards are met on a shift basis
Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
Ensuring proper allocation of manpower and resources in the airport operations
Completing checks to ensure adequate standards are maintained
Resolving customer problems and complaints while on duty and working with all departments including Customer
Relations to provide resolutions for complaint handling
Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Be a part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

Qualifications
The successful candidate will have the following qualifications and skills:

Relevant College or University qualification
Minimum of 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
Excellent communication skills with fluency in English language.
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
High level of computer literacy
Excellent customer focus and service delivery.
You must also have the right to live and work in Nigeria to be considered for this role.