Customer Experience Manager at a Reputable Company

A reputable Company is currently recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos

Job Description

• On behalf of our client, we are looking for an enthusiastic and dedicated customer experience manager to enhance customer experiences.
• You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer service.
• To ensure success as a customer experience manager, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
• A top-notch customer experience manager will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Requirements

• A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least 8 years experience as a customer experience specialist.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Application Closing Date
Not Specified.