Customer Experience Officer at God is Good Motors (GIGM)

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position of:

Job Title: Customer Experience Officer

Location: Festac, Lagos

Job Description

Sell bus tickets at GIGM terminals to walk in guests.
Make and/or change travel reservation(s) for walk in guest using the online booking system.
Create and maintain Guests/ reservation records.
Resolve service matters in-person or virtually.
Forward booking/traveling reschedule requests to the concerned unit.
Announce arrival and departure information using the public address system.
Assist with Guests’ luggage check in.
Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
Adhere to all company policies and promote brand Goodwill.
Promote/ Cross sell the GIGM online booking app and other Company products & services.
Assist Guests that require special assistance to board or depart conveyance.