Customer Relations Officer at WorQulture

WorQulture – Our client, a top tier baking and confectionery store, is recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lekki Phase One, Lagos
Employment Type: Full-time
Availability to start: As soon as possible
Work Hours: 8 am – 5 pm (Mondays – Saturdays)

Job Summary

The Customer Relations Officer is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.

Duties and Responsibilities

Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
Own overall relationship with customers
Ensure retention and satisfaction of all customers
Deliver the highest level of professional service to customers
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
Schedule and conduct status meetings with appropriate development resources and customers.
Maintain complete and accurate customer correspondence data.
Develop and update client-related reports.
Understanding key customer individual needs and addressing these.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Managing the company’s social media handles.
Keeping customers updated on the latest products in order to increase sales.
Negotiate and manage agreements through the business contract process.
Identify and develop problem-solving methodologies to resolve a customer issue.