Customer Relationship Manager at Enadama Group

Enadama Group partners with Entrepreneurs, Institutions, and governments of Nations to build the critical infrastructure for Africa’s coming economic boom. We are creating unlimited wealth for Africans through Technology and Innovation. We invest in Agriculture, Finance, Education, Healthcare, Oil & Gas, Media & Logistics, Construction, and Engineering.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Nigeria
Employment Type: Full-time

Summary

We are looking for a Customer Relationship Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
The customer relationship manager, along with the marketing unit would play an integral part in providing and maintaining exceptional customer experiences and customer success.

Responsibilities

Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as a point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the Group and clients adhere to contract terms
Liaise with other departments and entities to ensure a smooth operation and achievement of the marketing strategies and Group goals.
Study competition to find new ways to retain customers
Set revenue targets and work diligently to meet them
Collaborate with finance to address customers’ needs

Requirements

B.Sc / B.A in Business Administration, Marketing or a related field
Proven experience as a Client Relations Resource or Relationship Manager with a minimum of 3 years cognate experience.
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team