Customer Relationship Officer at Cavine Ventures Limited

Cavine Ventures Limited is a firm of highly versatile & renowned Human Resources, Organisational Development and Management consultants, with a team of over thirty employees across Nigeria . We have a comprehensive understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop Universal HR solutions, system, processes and structures required to develop and effectively drive our clients’ corporate strategies.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• A Bachelor’s Degree in Administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Application Closing Date
20th November, 2021.