Customer Relationship Personnel at 12 Pearl Investment

12 Pearl Investment is a growing technology driven real estate and property development firm with different public – private partnerships project in Nigeria. We offer a wide range of services such as leasing, sales, management, development and real estate consultancy.

As a result of this growth, we are recruiting high performing professionals who can or wants to contribute to a rapidly growing organization in the position below:

Job Title: Customer Relationship Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

The candidate will be responsible to engage with key customers by building and preserving trusting relationships.
The candidates will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

Responsibilities & Duties

Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint
Work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.