Customer Service and Sales Representative at Mentapp Solutions Limited

Mentapp Solutions Limited is an IT and Mobile Application Development, Web/WAP Services, Internet and Digital Advertising and LBS Management and technological solution provider.

We are recruiting to fill the position below:

Job Title: Customer Service and Sales Representative

Location: Lagos

Job Brief

Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. You should have a background in customer service and knowledge of our industry.
Goal: Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers
Building long-term relationships with key clients
Addressing customer concerns and complaints
Creating sales plans to generate revenue
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and promote products.
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. developers, trainers, sales, marketing, management) to address customers’ needs