Customer Service Assistant at Yangah Technologies

Yangah Technologies – The name “Yangah” was culled from “Yanga” which means being fashionable or trendy. Our mission is give every one of our customers a medium to self express; we want to RE-TELL the African story using our hosted images printed on Customisable merchandise, one customer at a time. And if you feel that our images do not capture your personality you can upload your own designs. We have gone great lengths to handpick every single product that we stock; each product is checked for finish, fit and feel before included into our inventory. Our products include T-Shirts, Hoodies, Baby Clothing and we are always looking to expand our offering.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Office Administration:

• Schedule appointment, meetings and reservations as needed.
• Receive all deliveries, correspondence/email handling and documentation.
• Process bill payment, manage office expenses and retire accordingly.
• Managing inventory, ensuring a safe, clean and aesthetically pleasing store environment.

Customer Service and Experience:

• Ensure that all service queries are resolved timely – Partners, Online and Offline Customers.
• Process all online and offline orders, channel to appropriate personnel for production and distribution.
• Resolve sales problems, receive feedback from customers, partners – identify and select solutions from acquired technical experience and precedent.
• Utilize different tools/survey to ascertain customer satisfaction rate.

Qualifications, Skills, and Experience

• A First Degree in Business Administration, Marketing or Economics or any related field of study
• 2 years work experience in RETAIL – administrative roles, customer services and support
• Should be proficient in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
• Good team player with proven administrative support experience at a proactive, “can do” attitude. Willingness to be flexible and to adapt to new demands in a fast-moving environment
• Should have very good interpersonal skills, be result-oriented and customer-centric
• Should have good analytical and problem-solving skills
• Finally, should have the ability to work autonomously and as an effective team member, including the ability to establish work priorities, and meet determined deadlines and commitments.

Application Closing Date
20th June, 2022.