Customer Service / Call Center Representative at Ngcom Network Solutions

Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri.

We are recruiting to fill the position below:

Job Title: Customer Service / Call Center Representative

Location: Lagos

Job Descriptions

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal / team qualitative and quantitative targets.

Application Closing Date
5th July, 2020.