Customer Service Executive at Sooyah Bistro Limited

Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty and creative culinary experience.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

Deal with the customers via emails, over the phone, Whatsapp
Remain customer-oriented and maintain high customer satisfaction
Manage a large number of incoming calls
Accept orders via phone calls and online platforms
Listen to the customer queries patiently and solve them. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Transfer Orders to respective Branches and monitor them till it’s fulfilled
Take the extra mile to engage customers
Maintain records of interactions with the customers in an orderly manner
Coordinate with the internal department to find solutions and resolve matters
Maintain a follow-up on the customer, whose query you had solved.
Ensure they are satisfied with your answer.
Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
Assist Kitchen staff where and when necessary

Requirements

Bachelor’s Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
Proficiency with Excel functions and formulas, generating professional reports through excel.
Ability to analyze and solve problems, think creatively and proactively to solve issues.
Good understanding of customer satisfaction.
Extremely organized, meticulous, and able to work with minimum supervision.
Ability to prepare routine administrative reports
Ability to receive, stock, and/or deliver goods.
Great computer skills
The job requires onsite presence as needed.

Compensations