Customer Service Executive at Workforce Group

Workforce Group – Our client, a leading Commercial Bank is seeking to employ qualified candidates to fill the vacant position below:

Job Title: Customer Service Executive

Location: Lagos

Job Descriptions

Have you had experience in handling customers’ complaints and providing assistance to customers through account opening and maintenance as well as information on the banks products and services?
Do you ensure timely and exceptional service delivery to customers in order to delight them?
If this describes you, a leading commercial bank will be happy to discuss with you.

Job Responsibilities

The role reports to the Head of Customer Service and responsibilities are as follows but not limited to;
Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
Sell the Banks products and services to existing customers and intending prospects.
Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
Open all account types in the bank for various customers and ensure all accounts have complete documentation.
Treat customers request and instructions on their various accounts and ensure they are satisfied with the services provided.
Arrange all documents and account opening packages appropriately.
Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.

Job Requirements