Customer Service Executive at Workforce Group

Workforce Group – Our client, a leading Commercial Bank is seeking to employ qualified candidates to fill the vacant position below:

Job Title: Customer Service Executive

Location: Lagos

Job Descriptions

• Have you had experience in handling customers’ complaints and providing assistance to customers through account opening and maintenance as well as information on the banks products and services?
• Do you ensure timely and exceptional service delivery to customers in order to delight them?
• If this describes you, a leading commercial bank will be happy to discuss with you.

Job Responsibilities

• The role reports to the Head of Customer Service and responsibilities are as follows but not limited to;
• Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with the services provided.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.

Job Requirements

• B.Sc. / HND qualification in any discipline.
• Minimum of second class upper/lower credit.
• Experience in Banking operations for at least 1 – 2 years
• Not more than 27 years of age

Application Closing Date
31st January, 2020.