Customer Service / Helpdesk Officer at HOR Logistics

HOR Logistics is one of the fastest-growing in the Logistics and Transportation industry, we offer local deliveries within Lagos and Abuja, International Deliveries to and fro U.S. and UK, Cargo Storage and Online Checkout Assistance.

We are recruiting to fill the position below:

Job Title: Customer Service / Helpdesk Officer

Location: Lagos
Employment Type: Full Time

Responsibilities

Managing large amounts of incoming calls from Customers
Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
Acknowledge and resolve customer complaints.
Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
Escalate Customers’ issues to the appropriate desk and ensure quick resolution
Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
Identify and assess customers’ needs to achieve satisfaction
Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
Provide General Customer service support.

Requirements

HND or B.Sc in related field of study
Experience: 0 – 2 years
Proven customer support experience or experience as a Client Service Representative
Ability to use MS Excel, power-point and word effectively
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Excellent email etiquette
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.