Customer Service Lead at a 24/7 Online Food Delivery Services Company

We are a 24/7 Online Food Delivery Services company that deliver food to customers quickly from our delivery hub using our fleet of bikes and partner bikes from last mile Logistic Companies.

We are recruiting to fill the position below:

Job Title: Customer Service Lead

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are looking for a passionate customer service lead to focus on interacting with customers on a day to day, resolving issues, handling complaints, gathering feedback & ensuring customer retention.

About this Role

• You will be working as the customer service lead alongside a very creative & diverse team.
• This role involves speaking with customers through different channels (Phone Calls, WhatsApp, Instagram, Facebook, etc.) helping them resolve issues quickly in the most friendly manner possible.

As a Customer Service Lead, you will be involved with:

• Speaking with customers when issues arise
• Predicting issues/ delays & reaching out to customers
• Ensuring all customers are happy with the service
• Ensuring customer feedback is collected on a regular basis
• Hiring & training teammates
• Ensure companies voice is friendly & consistent to all customers who reach out & interact with us.

Preferred Experience & Requirements

• 2-5 years experience in customer service
• Experienced with customer service for online food delivery companies
• Excellent communication skills (spoken & written)
• Computer literate
• Must own a laptop
• Good with people management, time management & supervision

Working With Us

• You will be working with a very passionate founding team that will complement your skills (& yours, ours).
• You will be expected to come up with creative & effective ways to maintain good relationships with customers, reduce negative feedback & increase customer retention / patronage.
• You will have the opportunity to build and lead your own customer service team.

Salary
Competitive.

Application Closing Date
Not Specified.