Customer Service Manager at Castel Resources

Castel Resources – Our client, a reputable Firm in Abuja, is recruiting to fill the position below:

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

Our client is seeking to hire an experienced Customer Service Manager to provide excellent customer service throughout the organisation.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities.

Qualifications

B.Sc / HND qualification in Business Administration or a related field.
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Must have 5 years of experience in customer services.
Promixity to gwarimpa is necessary.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation.