Customer Service Manager (Lagos) at GreyWolf Empire

GreyWolf Empire is a registered company with over five years experience in digital marketing, entertainment, web solution, and logistics.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements

• Candidates should possess a Bachelor’s degree / NCE / HND qualification.
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Application Closing Date
20th March, 2021.