Customer Service Officer at Aristocrat Clothing

Aristocrat Clothing – We provide fashion designing and Laundry services.

We are recruiting to fill the position below:

Location: Berger, Lagos
Employment Type: Full Time

Job Description

We are looking to recruit a Customer Service Officer who would move the business forward through customer retention and customer excellence.

Responsibilities

Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Requirements

Preferably a female for gender balance
Minimum of OND in Mass Communication or any related field
0 – 3 years proven work experience as an Administrative/Customer service Officer or in a similar role
It requires six working days
Knowledge of administrative /customer service principles and practices
Knowledge of relevant computer applications
Listening skills
Problem analysis and problem-solving
Attention to details and accuracy
Data collection and ordering
Customer service orientation.