Customer Service Officer at Ascentech Services Limited
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Description
Job Duties:
- Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Acts as a liaison and provides products/services information and resolves any emerging problems that clients might face with accuracy and efficiency.
- Provides technical advice and solutions for customer’s requirements and problems
Requirements
- B.Sc Degree in Computer Science, Telecommunications or relevant field
- Familiarity with MS Office and database
- Hands on experience with all telecommunications systems
- Adequate interpersonal and organizational skills
- Team player with customer service orientation
Skills and Qualifications:
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.
Application Closing Date
30th September, 2019.
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