Customer Service Officer at Conglomerate Associate Nigeria Limited

Conglomerate Associate Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Job Type: Full Time

Job Summary

• We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.
• As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.
• You must also be a keen note-taker who is adaptable and optimistic.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Direct customers to online resources.
• Update customer records in the system, including notes about interactions.
• Pitch ideas for improving customer care.
• Create and maintain reports about customer interactions.
• Attend weekly staff meetings.
• Participate in team-building activities.
• Develop a rapport with customers.
• Encourage customers to complete surveys.
• Make recommendations to management to improve customer experience.

Requirements

• Interested candidates should possess HND, OND / BSc qualification.
• 0 – 3 years experience.

Salary
N50,000 – N110,000 monthly

Application Closing Date
21st October, 2020.