Customer Service Officer at Cruxdeals Limited

Cruxdeals Limited is a registered company with special focus on providing solutions to everyday needs using technology.

We are recruiting for one of our subsidiaries as follows:

Location: Ikeja, Lagos State
Employment Type: Full-time

Manage large amounts of inbound /outboundcalls.
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Always behave in a manner consistent with and loyal to the CruxLearning values

Requirements

Minimum HND or BSc in any discipline.
1-2 years relevant experience
Candidate must reside within Ikeja, Ogba, Berger, Agege and environs for proximity.
Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
Good interpersonal and communication skills.
Passion for Customer Service.
High attention to detail, proactive person with a service oriented mindset.
Likes to get it right the first time and can look ahead to avoid issues from happening.
Able to work under pressure while keeping quality in focus.
Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
Good moral compass and ability to work the Company’s values.
Ability to work independently and within team and meet agreed deadlines.
Fluent in English (written and oral)
Must have completed NYSC