Customer Service Officer at George Houston Resource Limited

George Houston is currently seeking to recruit a vibrant and suitable Customer Service Officer for her client, a leading Building products & Interior Decoration Company located in Jibowu, Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Jibowu, Lagos
Employment Type: Full-time
Industry: Building Products & Interior Decoration

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunction
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction

Qualification And Requirements

• HND / BSc in any Discipline
• Minimum of 3 years customer service experience
• Smart, intelligent & matured
• Good Communication Skill
• Excellent Writing SKill
• Female
• AGE – 28- 35years
• Must reside around jibowu, surulere, mushin, yaba, onipanu and its environs

Salary
N100,000 monthly.

Application Closing Date
5th October, 2022.