Customer Service Officer at George Houston Resources Limited

George Houston Resources Limited – Our client, a leading Real Estate Company in Nigeria, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Duties

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information andanalyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media.

Basic Requirements

Candidates should possess a B.Sc qualification.
2 years and above Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Administrative and communication skill
1-2 years customer serviceexperience.
Must live on the Island.
Age: 30 years below.