Customer Service Officer at Gracias Group

Gracias Group, a Real Estate company with customer base all over the world, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Description

• Our Company requires the services of a reliable customer care representative to support our growing team.
• We are looking for a self-starter who can manage their time.

Roles and Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with a minimum of 2 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Application Closing Date
24th June, 2022.