Customer Service Officer at MoneyTrust Micro Finance Bank (MFB)

Money Trust Microfinance Bank Limited, a licensed financial institution which started operation in 2017 to provide added banking services to the traditional Retail and Consumer Banking sectors (comprising the Micro, Small and Medium Enterprises) including Personal banking. In line with our vision to be the leading solutions-driven microfinance bank in Nigeria, we are committed to innovation and have put different banking platforms (USSD, Mobile App and Internet banking) to increase the ease of doing business for our esteemed customer.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Candidates in Lekki, Ajah, CMS are prefared.