Customer Service Officer (Portuguese Speaking) at Mall For Africa

MallforAfrica is a  global economy e-commerce infrastructure company focused on providing African’s with the ability to purchase items directly from  international online retailers in the USA and  Europe and from local online retailers in Africa, in a seamless manner. With our patent pending  application, platform and payment system MallforAfrica gives users  access to over 8.5 billion items; accessing a true global economy infrastructure. We do this by providing a patent pending platform that enables users to shop directly on foreign e-commerce sites, select items of their choosing, and then buy the items selected instantly with our platform.

Due to business expansion, we are recruiting to fill the position below:

Job Title: Customer Service Officer (Portuguese Speaking)

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Receive and attend to customers
• Track orders and delivery
• Answer phone calls from customers
• Maintain records and reports.
• Communicate customer requests and complaints to management.

Qualifications

• Should possess a minimum of a First Degree
• Must Speak and write Portuguese
• Minimum of 1 year customer service experience
• The ideal candidate must be able to read, write and communicate fluently in both English and Portuguese language to carry out customer service functions.
• Proficiency in English compulsory
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

Application Closing Date
10th October, 2021.