Customer Service Officers (Female) at Tempkers Limited
Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable staff.
We are recruiting to fill the position below:
Job Title: Customer Service Officer (Female)
Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements and skills
- High School Diploma
- 2 – 6 years of work experience.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Salary
- N50,000 – N100,000 monthly.
Application Closing Date
Not Specified.
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