Customer Service Representative at a Pension Fund Administrator Company

We are a licensed Pension Fund Administrator with over 10 years of professional experience in Pension Funds Administration. We are incorporated to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Onitsha – Anambra, Asaba – Delta, Edo State
Employment Type: Full-time or part-time
Work Hours: 20 to 40 hours per week.

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualification / Requirements:

• OND / HND / B.Sc in any field of study.
• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support

Salary:
N75,000 – N100,000 monthly.

Application Closing Date
30 April, 2022