Customer Service Representative at a Reputable Company (Delta, Anambra & Edo)

A reputable company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Locations: Asaba – Delta, Anambra and Edo
Employment Type: Full-time or part-time
Work hours: 20 to 40 hours per week

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Education Requirements

• OND / HND / B.Sc in any field of study.

Qualification / Requirements:

• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support.

Salary
N140,000 – N160,000 Monthly.

Application Closing Date
31st July, 2022.