Customer Service Representative at CashDrive

CashDrive is a licensed technology-enabled financial services provider unlocking access to credit and driving insurance penetration in Nigeria and beyond, leveraging big data to provide individuals and businesses with alternative and supplemental sources of funding using liquid and moveable assets i.e. Cars, Cashflow as security. Our secured lending products give individuals and businesses faster and easier access to the finance they need to take advantage of the abundant opportunities to create wealth in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Details

• We are seeking a motivated, experienced, and highly skilled individual who will have primary responsibility for managing applications for new and existing loan portfolio.

Duties, Responsibilities

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customer
• Provide accurate, valid and complete information by using the right methods/tools
• Update customer information in the customer service databases during and after each call
• Maintaining updated knowledge of company products and services
• Adhere to credit policy and other guidelines
• Carefully analyse data and produce clear and objective reports
• Work closely with other departments during the customer onboarding phase
• Coordinate with other team members working on the same account to ensure consistent service
• Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
• Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
• Other duties assigned by management

Qualifications & Other Requirements

• Bachelor’s degree with a minimum of 2.2
• Successful completion of NYSC
• Excellent communication and negotiation skills
• Highly motivated and ability to work in a fast-paced work environment
• Outstanding customer engagement skills and a passion for creating an extraordinary customer experience
• Excellent time management and organizational skills with the ability to work in a goal-oriented environment where you will be evaluated on key KPIs
• High attention to detail and strong analytical skills
• Resides in the Lekki/Ajah Axis

Application Closing Date
Not Specified.