Customer Service Representative at Karisfined Edge Solutions

Karisfined Edge Solutions – Our client, a Fintech company is urgently recruiting for experienced candidates to fill the vacant position below:

Job Title: Customer Service Representative

Location: Lagos

Duties and Responsibilities

Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
Identify and assess customer’s need to achieve satisfaction.
Keep track and record of customer interactions, process customer accounts and ensure to file documents.
Ensure to follow communication procedures, guidelines and policies.
Build sustainable relationships with customers/clients through open and interactive communication.
Communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Consistently carry out customer satisfaction survey and compile feedback to influence development.
Develop script for answering calls and making calls.
Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
Resolve all inbound and outbound support requests per established guidelines.
Accurately document customer interactions.
Identify and act as a company ambassador at all times.
maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies