Customer Service Representative at TruckNG

TruckNG is simplifying the landscape of trucking and transportation of goods through a digital logistics platform. The platform is designed to connect and inform all stakeholders, between drivers, shipping companies, freight factories, and transportation cooperatives. TruckNG enables efficient management and supervision of all operations via a user-friendly digital logistics platform.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• B.Sc Degree
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
5th March, 2022.