Customer Service Representatives at Home Prep School – Oyo and Lagos

Home Prep School instructors are respectable undergraduates/graduates, and experienced teachers that teach/coach your children at the comfort of your homes.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Ibadan, Oyo and Lagos
Job Type: Full Time

Job Summary

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.