Customer Services Representative at Fez Integrated Services Limited
Fez Integrated Services Limited – Our client, a top notch company in Lagos, is currently recruiting suitably qualified candidate to fill the position below:
Job Title: Customer Services Representative
Location: Lagos
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Excellent communication skills.
- Good telephone etiquette.
- Contact center experience (preferably).
- Personal organization and self-discipline.
- Attention to details.
- Problem-solving.
- Time Management.
- Decision-Making Skills
- Reporting Skills.
- Managing process.
- Interpersonal skills.
- Must have a mature working attitude.
- Be friendly and Presentable.
- Must have 2 – 4 years of experiences in the field.
Application Closing Date
25th July, 2019.
The post Customer Services Representative at Fez Integrated Services Limited appeared first on Jobs in Nigeria – http://jobsinnigeria.careers.
