Customer Support Executive at Newage Solutions and Technologies Limited – 10 Openings

Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Locations: Ibadan & Lagos
Job Type: Full Time
Slot: 10 Openings

Job Description

Communicating with clients about their experiences with a product or service
Deliver efficient and quality customer service consistently.
Maintain a database for collating useful customer information
Providing suitable advice on purchases to clients
Answering client questions about properties and other related services.
Taking or processing orders for a product or service
Listening to customer complaints or concerns and working to resolve their issues promptly.
Build and maintain long term and profitable relationships with customers
Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.
Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
Escalation of all clients’ issues to Customer Support Manager for follow up in a timely manner.
Improve the overall customer relationship, delivering reliable administrative support and customer service.
Maintain complete and accurate customer correspondence data and related reports.
Manage customers’ portfolio to maximize relationship building opportunities and running periodic customer satisfaction survey.

Job Specification

BSc or Associate Degree in any Social Science field with Customer Service Certification
3yrs or more Customer Service experience.
Ability to effectively use (Microsoft Office and CRM applications)
Active listener, articulate speaker, and adaptable to client peculiarity
Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

Application Closing Date
15th November, 2019.

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