Customer Support/Front Desk Administrator at Auto Auction Mall

Auto Auction Mall – We are an Automotive Brokering company with access to every major salvage & insurance vehicle auction house in the US and a regional partnership with Copart. We remove the dealership barrier and give regular people around the globe dealer-level access to the cars they want.

We are recruiting to fill the position below:

Job Title: Customer Support/Front Desk Administrator

Location: Lagos
Experience Level: Mid level

Job Description

We’re currently searching for a self motivated, courteous, resourceful, and result – driven individual to join our regional team on a full-time basis to perform front desk duties, administrative functions and provide support to walk-in customers and over the phone inquiries

Job Responsibilities
Your job as a Customer Support/Front Desk Administrator is to:

Communicate with business development/sales teams in case they have any challenges in usage by phone or email.
Communicate with clients via ingoing and outgoing calls and provide them with superb customer service..
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Redirect phone calls/messages to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.

Qualification and Experience