Customer Support Manager at Newage Solutions and Technologies Limited – Abuja, Ondo, Oyo, Lagos & Rivers

Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.

We are recruiting to fill the position below:

Job Title: Customer Support Manager

Locations: Abuja, Akure-Ondo, Ibadan-Oyo, Lagos, Port Harcourt-Rivers
Job Type: Full Time

Job Description

Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support the team in the implementation of special projects for the client.
Coordinate with clients to ensure services are provided per agreed terms.

Job Specification

BSc/HND in any Social Science field with Customer Service Certification.
8+ years Client Relationship or related experience while being professional and Customer focused.
5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
Active listener, articulate speaker, and adaptable to client peculiarity
Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

Application Closing Date
15th November, 2019.

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