Customer / Technical Support at Vivid Tech Solutions and Services
VividTech solutions and services, a foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications.
We are recruiting to fill the position below:
Job Title: Customer / Technical Support
Location: Surulere, Lagos
Employment Type: Full-time
Key Responsibilities
- Ensure prompt response to customers’ requests and enquiries at all times and across all channels
- Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
- Ensure customer satisfaction and provide professional customer support.
- Escalate customer complaints / enquiries and other observations to relevant personnel as appropriate
- Enlighten customers about company’s products and services aimed at promoting customer satisfaction and continuous patronage
- Provide first level technical support services
- Monitor and maintain assigned computer systems
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Requirements
- Bachelor’s Degree, HND, OND qualification.
- 1 – 3 years Experience.
Application Closing Date
14th December, 2020.
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