Deputy General Manager, Operation at Alan & Grant

Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.

We are recruiting to fill the position below:

Job Title: Deputy General Manager, Operation

Location: Lagos

Job Description

The candidate will manage the company’s business activities as well as overseeing general operations in all locations within the country.

Responsibilities and Duties

Reports and making presentations as applicable
Ensure that financial targets are achieved or exceeded
Oversee the implementation of Information Provide effective operational management by planning, supervising and managing operational tasks in all locations working with direct reports.
Formulate business strategy & processes with other EXCOMS and design policies that align with the Company’s overall business and operational strategy.
Ensuring exceptional customer experience & satisfaction across all sites by coordinating customer service operations and exploring ways to ensuring Customer retention.
Coordinate and oversee procurement & supplies across various locations
Oversee and manage operational costs & expenses through effective management of resources and support the business to optimise costs & benefits
Implement, monitor, maintain and continually improve the quality of service by establishing and enforcing organization standards & total quality management
Mentor and motivate teams to achieve productivity and engagement
Develop new line of products and identify new opportunities for business growth & operational efficiency
Generate Management technology solutions in the business
Ensure legal & statutory compliance as may be applicable to the business
Report on operational performance & suggest improvements.

Requirements

First degree in any relevant Social Science and or Business Management discipline
Understanding of finance, accounts and budgeting
Proven and substantial previous operational experience in a retail or food & beverages chains
Minimum of 12-15 years management or relevant leadership experience
Relevant professional qualification is an added advantage
Minimum of 5 direct line reports in previous roles
Self-motivated & result driven
Proven and hands on operational experience as Heads of Operations, Operations Direction/Manager etc
Willingness to Travel at short notice
Strong leadership qualities and organizational ability
Good knowledge & familiarity of all business functions e.g. HR, Finance, Supply chain, IT
Excellent communication skills
Strong work ethic
Meticulous attention to detail
Use of Power Point, Word & Excel are essential
Experience with implementing IT systems.