Deputy Operations Manager (Chinese Speaking) at Fadac Resources and Services

Fadac Resources and Services – Our client, one of the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. With over 120 operations center in 130 countries across 5 continents, she manages administrative and non-judgmental tasks related to visa, passport, identity management and other services for its client governments enabling them to focus entirely on the critical task of assessment.

Due to expansion, they are in need of a suitably qualified candidate to fill the position below:

Job Title: Deputy Operations Manager (Chinese Speaking)

Location: Abuja

Job Description

The candidate is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.

Duties and Responsibilities

Acquiring bio-metrics and inputting data on the system.
Ensuring total customer service experience.
Handling the Archives and General administrative assistant
Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
Receiving, registration and distribution of mail
Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
Receiving, making and transferring phone calls from outside the agency
Register and approve payments in clover system as per the mandate
Assist with matters concerning the posted staff
Be flexible and ready to perform any other work-related duties as assigned by supervisors
Performing duties in line with the organization’s policy and procedures, service standards and code of practice.

Requirements
Qualification, Experience, specific knowledge, skills:

Minimum: Graduate or global equivalent degree
Additional: Post – Graduate or global equivalent
2 – 5 years’ experience preferably in Travel and Tourism or Service industry
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Team management skills

Application Closing Date
30th Septemer, 2019.

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