Digital Strategy Officer at Baobab Microfinance Bank

Baobab is a leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of our clients offering them simple and easy to use financial services.Founded in 2005 as Microcred, today Baobab has over 900,000 customers and 3,800 employees in Madagascar, Senegal, Nigeria, Ivory Coast, Mali, Tunisia, Zimbabwe, Burkina Faso, Democratic Republic of Congo and China.

We are recruiting to fill the position below:

Job Title: Digital Strategy Officer

Location: Lagos
Employment Type: Full Time
Reports To: Chief Digital Strategy Officer

Duties and Responsibilities
The selected candidate will support / contribute to:

Be responsible for handling transaction issue resolutions by Baobab MFB customers, escalating and following through that all transactions are resolved at record time
Be in charge of the E2E (end to end) process of Baobab Cards delivery to Baobab MFB Branches.
Be responsible for reporting on specified digital channels used by Baobab customers
Be responsible for updating workflows and plans for the internal digital transformation process.
Any other tasks assigned by the supervisor

Required Skills and Experience

Education: Qualified candidates must have previous qualification from the field of Computer Science or Computer Information Systems or related discipline.
1 -2 years working experience
Male / Femal
Ability to listen, adapt, persuade and transform;
Ability to make new and useful ideas work;
Ability to extract, interpret, analyse data and resolve problems;
Ability to produce deliverables conforming to the required standard;
Ability to support a team and team building skills;

Competencies: