Dynamics Subject Matter Experts (PowerApps & Flow) at Tek Experts
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Dynamics Subject Matter Expert (PowerApps & Flow)
Location: Nigeria
Description
- Do you have a passion for training and mentoring? Do you have strong Microsoft Dynamics experience in either CRM? Tek Experts is growing and as a result are looking for passionate people to join our office located in Victoria Islands prestigious Wings building helping upskill our IT support team.
- As a Subject Matter Expert your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management
- Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts support team are sufficiently trained and supported when answering technical customer queries.
Duties and Responsibilities
- Plan, create content, deliver training in our learning management system and in person for our teams
- Collaborate with training and development for feedback, impact, versioning, update and report of the courses
- Identify, train, manage and develop client facing technical leads
- Develop an accurate strategy for training material, content and assessments
- Be accountable for the quality department needs
- Work with human resources department in selection and interviewing process for new team members
- Meet with engineers once per week, review what works well and what needs improvement
- Work with operations manager for project needs and new implementations
- Work with our team in Microsoft certifications, analysis, content creation, planning for our engineers
- Compile entry level, technology lead feedback on current processes.
Requirements
What we’re looking for:
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
- Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience
- Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Skills and Competencies:
- At least 8 years of experience in relevant technology
- IT Functional Knowledge (CRM/ERP Administration, SQL, Exchange, Azure, SharePoint, IIS, AD, MS Server, ITSM, Managing an IT environment).
- Certification (e.g. CRM, ERP, Microsoft fundamental technologies) depending on relevant technology.
- Minimum of 5 years working experience within IT Operations or infrastructure services support.
- A strong CRM/ERP business knowledge and experience
- Ability to relate technical applications to business environment, processes and organization.
- Demonstrated leadership skills in a collaborative working environment.
- Well-developed customer service skill; ability to understand customers’ needs and develop appropriate support solutions.
- Fluency in conversational and technical English, written and spoken.
In return, we offer you
- An excellent remuneration package
- Prestigious offices all around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offer you career development opportunities to meet your full potential.
Application Closing Date
Not Specified.
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