E-commerce Operations Manager at Health Plus Limited

HealthPlus Limited – Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.

We are recruiting to fill the position below:

Job Title: E-commerce Operations Manager

Reference #: HP/MKT/10/2019
Location: Lagos, Nigeria
Contract Type: Permanent

Job Functions

Analytics, Client Services, Data Analysis, Data Management, Distribution, Entrepreneurship, Inventory, Logistics, Marketing, Operations, Procurement, Product Management, Quality Control, Retail, Sales, Warehousing.

Industries:

Admin, Office & Support,Call Centre & Helpdesk, E-commerce, FMCG (Fast Moving Consumer Goods Sector), Health / Fitness / Beauty, Healthcare, Marketing, Pharmaceutical / Medical / Healthcare / Hygiene, Procurement & Purchasing, Retail, Sales, Supply Chain.

Specification

Ensure seamless order to fulfilment experience for customer
Ensure all services (delivery, return, refund, etc.) are provided within agreed timelines
Provide additional customer support as needed to ensure customer issues are resolved quickly, completely and efficiently
Ensure price of products are up to date
Ensure inventory listed on website are available instore
Ensure quality checks are performed on all products added to the site
Ensure e-commerce sales reconciliation is completed as planned and settlement is accurate and timely
Communicate with relevant internal and external stakeholders to promote efficiency, improve overall processes and drive growth of e-Commerce.
Review historical sales trends, research demand drivers and prepare forecast data
Analyze all e-commerce transaction and site and recommend improvements to enhance customer experience
Assist all external partners and provide support to all associate activities
Produce reports (e.g. sales, abandoned carts, etc.) to keep stakeholders up to date on e-commerce activities
Monitor advancements in eCommerce, as well as competitive landscape, for opportunities and new ideas
Undertake ad hoc projects as required towards the development of the department’s objectives

Requirements

First Degree in any Marketing or any other relevant field.
A Master’s Degree is an added advantage
5 – 8 years or more in eCommerce, with at least 3 years in a supervisory role
Experience in a fast-paced sales environment driving performance to reach targets with a focus on conversion
Significant experience in servicing customer queries in both an online & offline environment
Experience of E-commerce merchandising best practice, with an understanding of user behavior
Experience in stock management
High standard of written and spoken English
Proven experience in an E-commerce role with exposure to operational elements
Understanding of e-commerce fulfilment processes and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
Communicate effectively across all levels of the organisation
Excellent organizational skills.