Entry-level Debt Recovery Agent at Mwanga Limited

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

We are recruiting to fill the position of:

Job Title: Debt Recovery Agent

Location: Maryland, Lagos
Job Type: Short-term contract

Responsibilities

Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
Follows-up on delinquent accounts, updates and maintains accurate records.
Performs other assigned duties necessary to support the portfolio weekly.
Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
Able to give accurate report on customers reached out to weekly.
Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

Qualifications / Skills

Minimum Qualification: OND/HND/ B.Sc
Strong Written, Communication and Negotiation Skills.
Strong command of English Language and at least, one other local or international language
Agile, Teachable/Willing to learn
Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
Ability to prioritize and manage multiple responsibilities
Ability to collaborate with a team in a fast-paced environment.
Possesses a moderate understanding of general aspects of the job.
Attention to detail and strong goal orientation
Active Listening skills
Persuasiveness and sales/marketing skills