Escalation / Resolution Officer at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Escalation / Resolution Officer

Location: Ikeja, Lagos
Job type: Contracted
Level: Mid Career

Description

• Palmpay Limited is looking for a knowledgeable Escalation / Resolution Officer. As a E / R Officer, you must be able to use MS Excel with accuracy and efficiency.
• You must possess great communication skills to interact with colleagues, customers, and executives.
• The goal is to ensure quick escalation and resolution of pending issues.

Requirements

• A business-related Bachelor’s Degree preferably in Accounting or other discipline in Social Sciences from a recognized University.
• 2+ years of relevant experience in a Call Centre supporting CSRs in ensuring prompt resolution of customers complaint
• Candidate must have an experience in mobile / payment finance, fully integrated in all aspects of settlement and daily reconciliation process.
• Good interpersonal communication to liaise with other units to get issues resolved on time
• Ability to also liaise easily with external financial institutions to get urgent issues resolved on time
• Financial educational background and work experience will be an added advantage
• Excellent oral and written communication skills
• Strong analytical skills. Use of Analytical tools (Excel etc.) and functions like IFs, PIVOT Table, Trend Lines, etc. will be an added advantage
• Strong working knowledge of PC based internet and software applications (Microsoft Office Access, Outlook, Word, Excel, Power Point etc).
• Able to handle, prioritize, multiple projects simultaneously
• Understanding of financial services and smartphone apps
• Detailed understanding of the operational aspects of mobile payments and banking industry.
• Previous experience with Dispute resolution Must be articulate and possess the ability to communicate with patience and empathy.

Salary
N70,000 (gross) + 30,000 ( Kpi bonus).

Application Closing Date
Not Specified.