Experience Officer (Ticketing & Service) at God is Good Motors (GIGM)

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position below:

Job Title: Experience Officer (Ticketing & Service)

Location: Ikotun

Responsibilities

Book travel reservations at GIGM terminals to walk in guest
Change travel reservation for walk in guest using the online booking system
Create and maintain guest reservation records
Resolve service problem by clarifying the guest complaint via phone, email and in person
Forward booking/traveling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare and payment
Announce arrival and departure information using the public address system
Assist in guest luggage check in
Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
Promote the online booking, app downloads and other products and services of the company to customers