Experienced Curator / Product Development Analyst at Mixta Nigeria

Mixta Africa is one of the first international and European groups to enter the Northern African Real Estate sector. Founded in April 2005, Mixta África specialises in property development projects in the African continent. The company was established with the objective of responding to the existing housing deficit in the African continent.

We are recruiting to fill the position below:

Job Title: Experienced Curator / Product Development Analyst

Location: Lagos

Job Summary

A seasoned product development personnel adept at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
He / She will creatively weave together a pool of personalized activities and experiences for guests and sell seasonal and bespoke products that appeal to each clientele.

Main Responsibilities

Curate personalized experiences for guests
Develop an annual calendar containing seasonal product offerings for corporate and retail guests
Re-invent event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
Support team members in handling guest requests and inquiries to ensure that a positive outcome is achieved
Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodgereception desk
Identify opportunities to further improve, customize, or personalize a guest’s experience.
Advise team of any special events or VIP Guests on the property for events or for general accommodations
Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real-time.
Handle activity/reservation changes and challenging situations that arise unexpectedly, and ensure that our guests do not experience disruptions or difficulties with their experiences
Use up-selling techniques to promote services and facilities at Lakowe LakesGolf and Country Estate.
Ensure Team Members have current knowledge of all the products and facilities at Lakowe Lakes Golf and Country Estate.
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
Supervise operations of all leisure activities (paddle boat, bird watching, etc.)

Experience and Education

University Degree in Business Management or the Humanities.
An additional Degree or certificate in hospitality will be an advantage.
Five years experience in a luxury hotel environment / Event Management
Knowledge of Microsoft office
Basic accounting skills.

Skills:

Enthusiastic with excellent communication and interpersonal skills
Ability to coordinate multiple projects and make smart decisions that support resort operations.
Positive can-do attitude
Innovative/Out of the box thinker
Professional networking, partnership sourcing, and negotiating skills.
Extremely creative
Commitment to delivering a high level of customer service
Must have strong organizational skills.
An eye for visual detail
Strong leadership, management and decision-making skills
Project Management Skills
Excellent Communication Skills
Great time management and organizational abilities
Ability to work under pressure and meet tight deadlines
Attention to detail
Ability to multitask effectively
Ability to work on your own and as part of a team
High level of IT proficiency.