Female Customer Care Representative at Pickmeup Technologies

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless last mile logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Title: Female Customer Care Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Monitor the operation and general activities of customers and drivers.
• Monitor drivers relationship with customers.
• Identifying trends and rending optimum service to customers.
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with relevant departments e.g marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Eligibility

• Candidates should possess a Bachelor’s Degree, HND or OND qualification
• 1 to 3 years experience with a ride-hailing firm is an added advantage.
• Candidate must have IT Knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

Application Closing Date
31st August, 2021.