Field Service Engineer at GE Nigeria

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter – great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

We are recruiting suitably qualified candidate to fill the position below:

Job Title: Field Service Engineer

Job ID: 3314232
Location: Lagos

Role Summary

Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians).
Creates an environment to achieve ultimate customer loyalty.
Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products, and the growth of the service contract base

Essential Responsibilities

Technical: Maintains all models specific to a modality in the assigned area
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving
Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Service Team Leader)
Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs
LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time
Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Qualifications/Requirements
Required Qualifications:

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 6 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment or equivalent knowledge or work experience
Technical analytical skills. 5-7 years Field Services experience
Experienced equipment engineer (specializing on radiology equipment)
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Ability to work independently with minimum direction
High work standards and quality
Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Willingness to travel as required within your specified geographic region
Must have a valid driver’s license in regions where required to drive on company business

Preferred Qualifications:

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience interfacing with both internal team members and external customers as part of a solution based service process
Exceptional interpersonal and leadership skills
Change agent and process oriented
Knowledge of Healthcare marketplace

Desired Characteristics:
Communicating:

Speaks clearly and fluently
Expresses opinions, information and key points of an argument clearly
Makes presentations and undertakes public speaking with skill and confidence
Responds quickly to the needs of an audience and to their reactions and feedback
Projects credibility

Coping with Pressure: